We asked this two office partnership for some feedback on their reasons to outsource and why they selected AdvanceTrack®.
The decision to outsource was made primarily as a result of a lot of maternity leave hitting us at the same time, together with our historic curiosity surrounding outsourcing as a potential option for our practice that had never been acted upon.
The time seemed right therefore to give it a go. The advancement in scanning technology was also instrumental in making the decision as this was no longer the administrative burden that it was previously.
We had heard some good stories but also many bad experiences from other companies who had used outsourcing.
The quality of the work which would be returned, the administration burden of scanning documents, the unknown, we are accountants and we don’t deal with change very well
Having known Vipul for a few years made the decision to outsource a little easier. AdvanceTrack® using the same accounting packages that we used also helped make the decision easier as we would not have to load the returned data onto our system ourselves.
The trial jobs went very well and the quality of the work exceeded our initial expectations.
Initially there was a mixed reception amongst our staff as some obviously feared for their own job security, however once it was explained the reason why this decision was taken and the change in their roles to one of more value added work rather than pure compliance their opinions quickly changed.
Our next steps are therefore to utilise our own staff more efficiently on client work and look to outsource the pure compliance function wherever possible allowing us to become a more profitable firm.
The obvious answer would be the cost benefit which is of significant importance, however by outsourcing the compliance function, it is now allowing us the opportunity to give our existing staff more exciting work on clients allowing them to personally develop and maximise our return on our existing client base.
